At the time of booking we will take a deposit payment, we will then email you a receipt and confirmation of the booking, but full confirmation will be emailed out when the booking is paid in full which is 8 weeks before the arrival date.
payment will be received either via bacs or card payment, we charge 2% for credit card payments.
Receipts and confirmations are usually emailed out up to 7 days after payment is received.
Deposit payments are non refundable
When a holiday has been paid in full the payment is non refundable, except if we resell, if we resell we will refund the amount to the customer that we have resold the holiday for minus the deposit payment which is non refundable, when we resell it probably will be for a lower amount then what the customer has paid.
If full payment was made at the time of the booking then we will refund the amount we sold the holiday for minus a 25% discount.
If we didn’t resell the holiday then no monies will be refunded.
If there is any damage left to the lodge the customer will be invoiced for the amount that it costs us to repair or replace the damage item (s)
If the customer is not able to travel to the lodges for their holiday due to weather and other acts of god then it is not the responsibility of Southview lodges, the holiday will not be refunded or moved.
Check in times are strictly after 4pm, if you arrive earlier we cannot guarantee that the lodge or the hot tub will be ready, in some circumstance the hot tub may not be up to temperature until 10pm, this is rare, we try our very best to have them up to temp by 7pm, sometimes there are factors beyond our control
South view lodges issue a full set of terms re the hot tub and these must be adhered to, we cannot accept any responsibility for any accidents that happen if you do not follow our terms.
We are a very peaceful and quiet location, if we feel that guests are making too much noise outside, whether music or loud talking/shouting then we will ask you be quiet out of respect for other guests on site and nature.
If this carries on we reserve the right to ask you to leave.